- Large library of games
- Decent variety of payment options
- Supported by industry-leading providers
- High-quality user experience
- Only available in English
- Very simple sportsbook
- Withdrawals limited
- Only available in English
- Very simple sportsbook
- Withdrawals limited
Are you ready to be taken on a wild adventure? We hope the answer is yes, because today we’re reviewing Casumo, the online casino and sportsbook that promises to take its players on the adventure of a lifetime!
CASUMO DEPOSITS AND WITHDRAWALS
payment methods and guidelines for deposits and withdrawals! Indian players should always look out for this when looking to register at a European casino, as sometimes fees can apply when converting into different currencies.
Thankfully, though, that won’t be a problem at Casumo, because they welcome Indian players with open arms by accepting INR!
There are also no deposit or withdrawal fees at Casumo, but as always we recommend that players check with their banks and service providers for any transaction fees that may be applied.
When it comes to depositing money to a Casumo account, players can choose from a variety of options including VISA, Skrill, Neteller, EcoBanq, AstroPay, Ecopayz, NetBanking and more. All of these options are instant, too, so there’s no need to wait before you play!
It’s important to consider that Casumo requires that you use the same withdrawal method to the chosen deposit method, except for with VISA deposits, as only e-wallets are available to use for withdrawal.
Ecopayz, EcoBanq, AstroPay, Skrill and Neteller all offer instant withdrawals, however, NetBanking can take up to five working days, so it’s worth bearing this in mind.
The minimum for both withdrawal and deposit ₹1000.
Of course, before your first withdrawal, you’ll be required to submit identification documents to Casumo so that they can verify you are of the legal betting age and are not fraudulently using another person’s identity. This is a standard process in the online gambling industry in compliance with anti-money-laundering and responsible gambling guidelines.
Founded in 2012, Casumo is an innovative and engaging brand using a combination of seamless user experience and gamification to create a unique gambling adventure.
When signing up to Casumo, you’re not just getting access to a massive selection of 2000+ games – you’re joining a community of players brought together by Casumo’s vision of sharing the ‘joy of play’.
As soon as you land on Casumo’s homepage, you’re greeted with a much more colourful bright design than the typical dark and glossy approach many modern casinos opt for. Instantly, this gives the sense that Casumo prioritises that joyful and fun approach to online gambling, and it’s certainly a welcome change, in our books.
There is so much to unpack here, so in today’s review we’ll be looking at everything on offer at Casumo – from payments to games and promotions, as well as how they treat customers when it comes to responsible gambling and customer support.
But, we’re getting ahead of ourselves. First, here’s a little background on Casumo.
Casumo is an operator that is officially licensed and regulated by the MGA (Malta Gaming Authority) under licence number MGA/CRP/217/2012 to offer type 1 and type 2 Gaming Services, which is valid until September 2027. They also follow Indian laws and regulations, working closely with local authorities and organisations to ensure best practices are followed.
Casumo Services Limited as a company is registered at The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta with registration number C55663.
Now, let’s venture into the details of Casumo’s offering.
IS CASUMO PLANET SAFE?
Firstly, let’s take a good look at the safety and security measures in place at Casumo, which players should always know and understand before parting with hard-earned rupees!
If you’ve read our other reviews, you’ll know that SSL (secure socket layer) technology is an industry-standard for encrypting personal and financial data transfers to and from online casinos. In addition to using SSL, Casumo also ensures all payment methods are PCI compliant, so that card details are safely handled to give players peace of mind.
Also, as we mentioned previously, Casumo is regulated and licensed by the MGA. It also holds a license from the GB Gambling Commission, and both of these licenses require Casumo to uphold the highest possible standards of responsibility for players.
Being based in Malta also means Casumo must abide by the GDPR (General data protection regulation), so personal data must always be handled with transparency, legitimacy and accuracy.
As Casumo has been operating since 2012, there’s also a wealth of player information and feedback available to inform new players about what playing with Casumo might look like.
Considering all of this information, we’d say Casumo is a safe and secure place to play.
CASINO GAMES AT CASUMO
The adventure really begins with the games at Casumo – and with 2000+ at the tips of your fingers, it’s certainly an adventure of an epic scale!
Casumo offers everything a player could possibly want from an online casino and sportsbook – slots, jackpots, table games, live casino, and of course, sports to bet on!
With almost a decade of experience behind them, it’s no wonder that the team at Casumo have managed to partner up with some of the biggest developers in the market, including Microgaming, Evolution gaming, Play’n Go, Red Tiger, Quickspin, Yggdrasil, Thunderkick, NetEnt and Kalamba Games.
It’s worth noting that casino is definitely the bread and butter of Casumo and that the sportsbook offering is new to the Indian market as of 2020. That being said, it’s still a strong offering we’re excited to unpack below.
Casumo also has recently launched a blog in addition to its casino guide for newer players. The blog currently only has a few posts as of writing, but given that it only launched two weeks ago we can give it a break!
Slots, table games & jackpots
By now, we bet you’re itching to hear about Casumo’s casino offering. So, let’s dive right into the meat of it!
To check out the lobby, click the three lines in the top left-hand corner of the Casumo landing page and then ‘Game Browser’, which will take you to the casino lobby.
The navigation bar along the top of the lobby presents several sections – the hub page of top lists, slot machines, table games, jackpots, live casino, all games and type & search.
Scrolling down on the top lists hub page, you’ll see various segments, including favourites, popular games, live casino, new games, only at Casumo exclusive titles, must drop jackpots, Casumo’s favourites, table games, jackpots and megaways.
You might have picked up on the fact we mentioned exclusive titles just then – that’s because Casumo has access to titles nobody else currently has – as of writing, these are Wizzard, Joker Deluxe, Deluxe Riches XXL and Calavera’s Gold.
Each of the sections we mentioned before appears in a similar way that will be familiar to regular online casino players – tiled game covers which, when hovered over, display a play button and offer a free demo.
The type and search selector unsurprisingly pulls up a simple search bar for players to type a game title or provider name in to – this does mean there are no filters or sorting functionality, which is a little disappointing considering how expansive the game library is.
Slots-wise, as we mentioned before, Casumo has partnered with some of the best in the industry for slot provision, meaning you can find international hits such as Starburst, Book of Dead, Money Train 2 and both Reactoonz 1 & 2.
For a shot at bigger wins, players can explore the Jackpots section, where they will find 60+ titles and all of the hits – Mega Moolah, Mega Fortune, Hall of Gods and Divine Fortune.
Under table games, there are almost 50 titles, which are primarily variants of classic European casino table games including blackjack, roulette, poker and baccarat, as well as a few more niche options such as Dragon Tiger and wheel games.
Much like some of our other recent reviews of European-based operators serving the Indian market, this isn’t the place to go if you’re looking for something desi. However, players will be hard-pressed to find somewhere as well-stocked as Casumo that focuses solely on India.
This in mind, Casumo’s slots, table games and jackpots offer a fantastic variety with plenty of ways and opportunities to win.
Under the live casino tab, you’ll find a selection of 60+ live games from the industry’s finest providers – Evolution Gaming and NetEnt, as well as in-house titles from the team at Casumo themselves. It’s always nice to see a casino taking that next step to offer these exclusive tables.
Much like with the table games section we discussed above, many of the titles in the live casino section are variations of classic European casino table games (blackjack, roulette, poker and baccarat), however, Indian players will be delighted to know that there are also Andar Bahar and Teen Patti games in Casumo’s live casino, as well as Sic Bo, Dragon Tiger and Lucky 7.
The addition of these more localised offerings give the live casino at Casumo some power to win us – and Indian players over!
There was a time when Casumo’s sportsbook was not available to its Indian players… well, we’re delighted to be the ones to tell you that this is no longer the case!
That’s right, as of 2020 Casumo has opened its doors to Indian sports bettors, and we couldn’t be happier to hear it.
Casumo’s joyful approach to creating an online gambling experience definitely carries over to its sportsbook, which is brighter and more playful than most on the market.
This sportsbook is one more for the casual sports bettor and not a regular, as Casumo’s sportsbook lacks some of those more in-depth and sophisticated features and functions you would expect from the top-notch bookies. There are likely two reasons for this – firstly, the sportsbook is still pretty new to Casumo, and secondly, casino is quite clearly their bread and butter. We’ll be going a little bit easier on them based on how new this part of their portfolio is!
Still, they offer all you can really want in terms of a simple sportsbook experience – most importantly, for our Indian audience, they have a fantastic cricket offering with all of the major international cricket leagues and tournaments available to bet on.
In addition to cricket, players will find other major sports such as football and tennis to bet on, as well as sports including basketball, darts, winter sports and motorsports.
From exploring the sportsbook, it seems that Casumo’s focus was creating an easy and simple user experience. Players are first greeted by a wizard who will take them through a quick tour of how to get started.
The minimum stake across all bets is ₹1, and the maximum will vary for different bets, as will the stakes depending on which events and markets players are betting on.
Casumo also offers in-play betting for live events, where players can simply click on the ‘Live’ tab at the top of the page and all live games Casumo offers will appear. If you’re stuck finding a game, you can just click on the search function in the top-right menu, find the player, league or team of your choice and you’re set!
There’s a lot we’d like to see implemented into Casumo’s sportsbook, but we imagine these things will come with time – and we can’t wait to see what comes next!
CASUMO WELCOME BONUS
Now we’re on to the exciting part – the welcome bonus! And, what better way to start your adventure than by choosing one of Casumo’s two fantastic welcoming promotions.
At Casumo, you can choose between a casino welcome offer and a sports welcome offer. It almost goes without saying, but just in case we have any chancers reading today’s review – this offer is for new players only.
The casino offer gives players ₹2000 when they deposit ₹1000, as well as ₹1 for good luck! There is a 30x wagering requirement, and the contribution to this varies per game, which we’ve detailed below:
- Slots: 100%
- Video poker: 30%
- Casino Hold’em: 10%
- Oasis Poker: 10%
- TXS Hold’em poker: 10%
- Ultimate Texas Hold’em: 0%
- Roulette (all varieties): 0%
- Baccarat (all varieties): 0%
- Punto Banco: 0%
- Blackjack (incl Pontoon and Double Exposure): 0%
- All other games: 100%
The following games also do not contribute towards the wagering requirement: 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Dead or Alive 2, Jack Hammer 2, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, and Simsalabim.
If you’re looking more for the sports betting offering, the welcome bonus gives players a ₹3000 free bet on the first bet of ₹1000.
To claim the offer, you must place one qualifying bet of at least ₹1000 on any pre-match or in-play sports market at odds of 1.6 (decimal odds) or greater within a week of registration, and the free bet must be used within 7 days of receipt.
The free bet can be used on any sports market, and is not able to be withdrawn – that would be no fun!
We have not included all terms and conditions for these bonuses, as these are subject to change at the discretion of Casumo – you can check out the latest bonus terms and conditions here.
These might not be the most exciting or mind-boggling welcome bonuses, however, the terms are very achievable for casual users, and are so very easy to claim – and that’s a win in our books.
LOYALTY PAYS AT Casumo
Now, we’re loathed to say that Casumo has a VIP program, as that makes it sound very cut and dry. Casumo has worked hard to create a fair, equal and exciting gamified experience for players that feels more like a loyalty scheme than a VIP club, which we really appreciate as a breath of fresh air.
They call this idea the world’s first casino adventure, where players receive prizes by collecting points, which unlock new levels, opportunities and even planets… but we don’t want to spoil this adventure too much!
Rewards include everything you can imagine using at an online casino – free rounds, free cash and more, and these prizes only get better the more you play.
On a player’s adventure page, they will find a progress bar which will show how close they are to the next level, and there’s an engaging and well-thought-out narrative that follows this journey where you collect differently coloured belts, much like in many martial arts.
Like we said before, we don’t want to spoil this too much, as it’s a really fun experience to have first hand, so if you do want further information we recommend you check out the site for yourself.
CUSTOMER SUPPORT AT CASUMO
With such a high focus on customer experience, it’s no surprise that Casumo has a dedicated and high-performing customer service team.
Unfortunately, this doesn’t include a phone service, which is always a shame, and of course, the language options for Indian players are limited to English, however, they Casumo do pride themselves on speed and efficiency.
The live chat has a 20 minute response time, or customers can reach out via. e-mail to firstname.lastname@example.org.
Casumo also has a well-populated and easy-to-navigate FAQ section, which may be the better option for any simple queries a player may have.
Casumo’s commitment to providing a safe environment for its players is very clear from the site, as they have two dedicated portals for responsible gambling resources – the Play Okay page accessible from the main menu and Casumo Cares.
The former page has a few questions players may ask about their safety while playing online, as well as some helpful tips for how to set and maintain limits when playing on Casumo and contact details for associations and organisations providing support to problem gamblers.
Casumo Cares offers pretty much the same content but on a dedicated and separate site, which is a nice extra outlet to encourage players to step away from the main casino lobby.
With that, our adventure Casumo is coming to a close, and what an adventure it was.
We were really impressed by Casumo’s dedication and commitment to its players, as well as how they have executed their player-first approach. In everything they do, it is clear they have a strong focus on user experience, accessibility and responsibility, which is a massive win in our books.
Then there’s the fact that the library is so well packed, and we’d expect nothing less from one of the more established and respected online casinos! Even then, they manage to delight and surprise players with exclusive games, partnerships with smaller developers and a fantastic selection of jackpots.
The sportsbook, as we’ve mentioned, is still very basic, but it’s fresh off the development cycle, so we’re being as lenient as we can be. That being said, we have faith that we’ll see some big developments and improvements here to compete with the more established players in the market.
All in all, Casumo is a big win for us, and we feel our Indian players will be well catered and cared for. Even better, with its focus on innovation and development, Casumo is a site players can grow and develop with, so there’s no room for boredom here!